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Lifeguard

Operations & Support Services

 

Lifeguard Supervisor

• To ensure that all guests are aware of, and adhere to, the Water Park’s rules preserving safety standards and provide assistance and/or apply emergency procedures as necessary.
• Participate in all periodic training in lifeguarding, fitness, emergency equipment and first aid to maintain the highest possible standards. Additionally, the jobholder is expected to conduct routine inspections of their assigned areas and report to their direct manager for improvements to ensure accidents are minimised.
• To liaise with their direct manager regarding the status of rides, maintenance requirements and safety measures and instigate emergency shutdown of the park’s facilities and evacuations of customers during emergency or whenever deemed necessary.
• Create, maintain and regularly review stocks and inventories for any equipment, spare parts, consumables, documentation and any other supplies necessary to ensure that the department can function effectively and efficiently. The jobholder is responsible for the security and condition of any equipment and supplies stored, retained or used, whilst under their control.
• Provide regular feedback and information to their direct manager related to the department. Ensure all information is accurate and up-to-date according to company and legal standards and supply reports or information as required by their direct manager to assist in the formulation of business planning, budget forecasts or training needs analysis etc.
• To constantly look for ways to improve the effectiveness and efficiency of the department. Additionally the jobholder is expected to suggest and implement improvements to internal procedures and controls to improve efficiency, reduce costs and to promote and protect the business interests of LPOD Water Park wherever possible.
• To carry out duties as tasked, ensuring that LPOD Water Park service standards, objectives and code of conduct are met or exceeded at all times. To be neat, tidy and polite with a professional and friendly attitude. LPOD Water  Park service standards are to be maintained at all times.

• LPOD Water Park operates a waterpark for the summer season, 10 months per year. The Lifeguards are the public face of the LPOD Water Park. The attitude and performance of the department direct impacts the business interests of LPOD Water Park and this responsibility lies heavily upon the lifeguard team to ensure that visitors experience consistently high levels of customer service and satisfaction.

• The department consists of 75 staff, including 3 Lifeguard Supervisors and 1 an assistant Operation Manager and 1 Operation Manager. Within this operation, the department acts as the interface between the guests and LPOD Water Park.
• Waterpark visitors are expected to reach or exceed 5,000 per day; the department is tasked with ensuring that they all enjoy the facilities safely.

• External: The Department will interact with the general public constantly; safety standards must be maintained whilst ensuring that visitors experience consistently high levels of customer service and satisfaction.
• Internal: The department is at the centre of LPOD Water Park. As such, the jobholder will interact with their direct manager on a regular basis to communicate the status of the Waterpark’s facilities and customer feedback

• The jobholder has the authority for all day-to-day decisions necessary to perform any assigned tasks, which are required to achieve the agreed performance levels and to achieve individual and department objectives.

• The jobholder is expected to achieve and exceed the required levels of technical competence and fitness.
• The department is responsible for the public image of the company this requires a high degree of customer service and interpersonal skills and cultural sensitivity.

• The role requires strong swimming skills combined with a high degree of communication and customer service attitude. Strong cultural awareness is a must.
• Leisure/travel/tourism industry experience would be an advantage.
• High school diploma/certificates, with Advanced level written and spoken English.

• Passion For Customer Service: Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.
• Communication: Ability to express well-thought concise and timely oral and written information. Ability to adjust language or terminology to the characteristics and needs of the audience.
• Negotiation: Ability to effectively explore alternatives so as to reach common results that gain support and acceptance.
• Teamwork: Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within LPOD Water Park as a whole.
• Initiative: Willingness to take up an idea that can add value to the business, run with it and turn it into reality. Taking action to ensure objectives are met or exceeded without being asked.
• Tolerance For Stress: Maintaining stable performance under pressure and remaining calm, objective and controlled in responding to urgent situations.
• Decision Making/Judgement: Ability to choose between different alternatives with care and use sound judgement in conditions of uncertainty.
• Functional/Technical Expertise: Demonstrating a satisfactory level of technical and professional knowledge and skills in job related areas. Keeping up-to-date with trends and developments in area of expertise. Knows where to get in-depth expertise on specific technical areas.